The RSH has identified a number of key insights from its casework

Writing in Social Housing, Karen Doran of the RSH identified the key themes that they regulator had identified through its casework:

• Good, up-to-date data is needed on both homes and tenants to ensure that homes remain safe for their residents
• Boards should listen to tenants and integrate their views into decision making
• To drive value for money, RPs should set clear objectives, together with a clear risk appetite, linking their spending decisions to those objectives
• Strong management of financial risk and performance is needed to deliver planned outcomes
• Boards need to know enough about the strategic risks to be able to challenge before outcomes worsen, and to drive continuous improvement
• When things go wrong, making a self-referral to the regulator at an early stage will help to ensure effective and sustained improvements.