The NHF has published a new Code of Conduct

This has a stronger focus on resident scrutiny, influence and oversight.  The trade body believes the renewed code better reflects the sector’s current “expectations around behaviour, culture, accountability and resident involvement”.  It will support compliance with new consumer regulations and is also informed by learning from the Grenfell Tower Inquiry.  Other key changes to the code include clearer expectations around complaints, whistleblowing and resident influence; greater emphasis on transparency, accountability and accessibility; and stronger expectations relating to safety, sustainability and environmental responsibilities.  There will be clearer reporting routes for breaches of the code and new expectations around challenging stigma associated with social housing.