A group of parliamentarians has strongly criticised the quality of services provided by housing associations

First reported	Story	Sources
5 Aug 2026	On 29th July, a group of 26 MPs and three members of the House of Lords wrote to Matthew Pennycook, arguing that associations faced insufficient accountability, while their complaints processes sought to "exhaust rather than resolve". The group, co-ordinated by Bell Ribeiro-Addy, the Labour MP for Clapham & Brixton Hill, also said that the regulatory framework had not kept pace with other housing reforms, while calling on the government to address these issues during this parliamentary session. The letter also alleged that: Findings of maladministration by the Housing Ombudsman do not result in consistent or timely remedies Housing associations face little consequence for repeated service failures or non-compliance with Ombudsman decisions Compensation for service failure is inconsistent and lacks transparency Housing association leaseholders face limited transparency over service charge billing, significant and unexplained cost increases, and restricted influence over major works decisions.	IH 98253

First reported

Story

Sources

5 Aug 2026

On 29th July, a group of 26 MPs and three members of the House of Lords wrote to Matthew Pennycook, arguing that associations faced insufficient accountability, while their complaints processes sought to "exhaust rather than resolve". The group, co-ordinated by Bell Ribeiro-Addy, the Labour MP for Clapham & Brixton Hill, also said that the regulatory framework had not kept pace with other housing reforms, while calling on the government to address these issues during this parliamentary session. The letter also alleged that:

Findings of maladministration by the Housing Ombudsman do not result in consistent or timely remedies
Housing associations face little consequence for repeated service failures or non-compliance with Ombudsman decisions
Compensation for service failure is inconsistent and lacks transparency
Housing association leaseholders face limited transparency over service charge billing, significant and unexplained cost increases, and restricted influence over major works decisions.

IH 98253