[Strategic plans]

Sovereign Network Group (SNG) has reduced its planned rate of development by 10%, while focusing on delivering “the best customer experience in social housing”.  According to its corporate plan, published on 2^nd July, it will make us of AI to improve repairs and resident services over the next five years.  This will enable potential repairs to be identified and fixed before the customer is aware of them, while offering “an easy, simple experience for customers and effective digital tools for our people to deliver the best experience”.  Using AI to handle straightforward interactions will enable SNG to offer more individual support through the phone to the growing number of customers that need it”.