The implementation of Phase 1 of Awaab’s Law has been inconsistent

First reported	Story	Sources
15 Jul 2026	*Landlords sometimes failed to identify or respond to tenant vulnerability at first contact*. Research into Phase 1 of Awaab’s Law, published by the MHCLG on 13^th July, also produced the following headline findings: For more complex cases, there was often a tension between acting quickly to demonstrate compliance and taking the time required for proper diagnosis and long-lasting remediation Tenant satisfaction is driven more by clear communication and visible progress than strict compliance with timescales The ability of tenants to use Awaab’s Law to challenge poor service is reduced by low awareness and understanding of the legislation Operational decisions around Awaab’s Law are complicated by unclear definitions and a lack of well-defined benchmarks and thresholds Many landlords are therefore concerned about their preparedness for Phases 2 and 3. Some landlords have had to slow down cyclical maintenance programmes of planned service transformation plans in order to redirect resources towards compliance activities.	No sources

First reported

Story

Sources

15 Jul 2026

Landlords sometimes failed to identify or respond to tenant vulnerability at first contact. Research into Phase 1 of Awaab’s Law, published by the MHCLG on 13^th July, also produced the following headline findings:

For more complex cases, there was often a tension between acting quickly to demonstrate compliance and taking the time required for proper diagnosis and long-lasting remediation
Tenant satisfaction is driven more by clear communication and visible progress than strict compliance with timescales
The ability of tenants to use Awaab’s Law to challenge poor service is reduced by low awareness and understanding of the legislation
Operational decisions around Awaab’s Law are complicated by unclear definitions and a lack of well-defined benchmarks and thresholds
Many landlords are therefore concerned about their preparedness for Phases 2 and 3.
Some landlords have had to slow down cyclical maintenance programmes of planned service transformation plans in order to redirect resources towards compliance activities.

No sources