Housing Ombudsman Reports

4 documents shown of 4 in total

Title Themes Date
Learning from Severe Maladministration (June 2025)

Leaks (leaseholders)

Statutory hazards (leaseholders)

19th June 2025
Learning from Severe Maladministration (May 2025)

Triaging repair reports

Delayed responses to emergencies

Prioritising household circumstances

20th May 2025
Learning from Severe Maladministration (April 2025)

Transparent communications

Tailored communications

Tone in communications

Timely communications

24th April 2025
Learning from Severe Maladministration (March 2025)

Fire safety

Gas safety

Electrical safety

Asbestos management

Legionella (water hygiene)

LOLER (Lifting Operations and Lifting Equipment Regulations)

20th March 2025