| Learning Point | Date |
|---|---|
| Proactively communicate with residents and keep accurate records to improve trust in the process. | 19th June 2025 |
| Under Section 20 of the Landlord and Tenant Act 1985, the organisation is required to consult with leaseholders before undertaking any work that will cost a leaseholder more than £250. The includes repairs, maintenance, and improvements to the building and estate the property is in. Under certain circumstances the organisation may apply to the First-tier Tribunal (Property Chamber) for exemption from the need to consult leaseholders. | 19th June 2025 |
| Where a leak is the leaseholder's responsibility, it should be resolved by them, including where it has affected another resident. When the organisation knows about these issues, consider how to help the resident. | 19th June 2025 |
| Check whether a temporary repair is possible to replace a missing roof tile while waiting for a longer-term fix. This could also apply to the Section 20 process. | 19th June 2025 |