The organisation engages with residents from the beginning of the fire safety remediation process, before works begin, outlining risks, assessment processes, and timelines for action.  It is honest regarding expected timescales, taking into account capacity constraints and the level of risk involved.  Residents are regularly updated on progress throughout the programme, with periodic review by the resident scrutiny panel to keep the resident perspective at the forefront of the process.  Issues that may affect residents include interim fire safety measures, disruption while the works are taking place, and additional heating costs while insulation is not in place. 

The organisation provides means, such as surveys and feedback sessions, for residents to feed into the process.  Plans are tailored to meet the needs of individual tenants.  Named contacts are provided for residents to raise queries.  The arrangements for communicating with residents are incorporated into remediation contracts, with contractors required to be involved in resident meetings throughout the works.