Contractual arrangements are in place to ensure that sufficient resources are available to undertake the programme.  The procurement process includes appropriate vetting arrangements to ensure that the contractor is competent to complete the programme on time.  The terms of the contract enable the association to take appropriate action in the event of non-compliance, including bringing in an alternative supplier.

The organisation has considered using a partnership approach, such as that introduced by Gentoo in April 2026, which incorporates the following features:

• Different contractors work together for the benefit of the customer experience
• Support for employment through apprenticeship and training opportunities
• Experts from and independent consultancy act as a critical friend to the partnership
• Customer involvement in decision making and the appointment of contractors
• All partners follow an agreed Customer Charter, co-created with residents.