| 1 - Asset Management | Lesser Concern |
| 2 - Repairs and maintenance | Important Concern |
| Close monitoring of contractor performance | Standard Control |
| Procurement of contractors takes into account customer satisfaction | Standard Control |
| Contract management | Standard Control |
| Regular meetings with the contractor | Standard Control |
| Works are inspected prior to contractors being paid | Standard Control |
| Arrangements to ensure that major works are completed in line with the specification | Standard Control |
| Positive and constructive relationships with contractors | Standard Control |