The Ombudsman has updated its complaints-handling scheme to take account of the forthcoming Social Tenant Access to Information Requirements (STAIRs)

Under the updated scheme, which will take effect from 1st October, tenants will be able to bring a complaint to the Ombudsman where they are dissatisfied with an RP's response to an information under STAIRs or where they do not receive a response within thirty days.  STAIRs complaints will be handled through a new process, separate from the Ombudsman's existing complaints service.  Former tenants who made an information request while a still a tenant will still be able to bring a complaint.