Housing Ombudsman

The sector needs to improve its complaint-handling culture and rebuild the trust of tenants 1

While the number of complaints is increasing, the sector is getting better at handling them 1

A new Housing Ombudsman has been appointed on an interim basis 1

The outgoing Housing Ombudsman has identified some priorities for the sector 1

The Housing Ombudsman has identified five key areas where RPs can strengthen their approach to complaint handling 1

The Ombudsman has updated its complaints-handling scheme to take account of the forthcoming Social Tenant Access to Information Requirements (STAIRs) 1

Roof leaks can have a significant impact on the daily life of residents 1